❓ Frequently Asked Questions

1. What is SquatShark?
SquatShark is a fitness brand offering fun, powerful gear designed to make strength training effective and enjoyable.

2. How do I place an order?
Just browse our products, add them to your cart, and check out. You’ll get a confirmation email once your order is placed.

3. Do I need an account to order?
No. You can check out as a guest, but having an account makes it easier to track orders and get updates.

4. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and secure online payment gateways.

5. Can I change or cancel my order?
Orders can only be changed or canceled within 12 hours of purchase. After that, they’re already being processed by our suppliers.

6. Do you offer returns?
Yes – we accept returns within 14 days of delivery for unused products in original packaging. Please see our full Returns Policy for details.

🚚 Shipping Information

Processing Time:
Orders are processed within 1–3 business days.

Estimated Delivery Times:

• Domestic (Egypt): 7–12 business days

• International Orders: 12–20 business days (depending on destination)

Why does shipping take longer?
We work with global suppliers through a dropshipping model. This allows us to offer unique products at competitive prices, but shipping takes longer than local delivery.

Tracking:
You’ll receive a tracking link by email as soon as your order is shipped.

Customs & Duties:
International buyers are responsible for any customs fees, import taxes, or duties required by their country.

✨ We value your patience – most customers find their orders worth the wait 💪🐋